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    Frequently Asked Questions

    Coronavirus (Covid-19) - Reservations & extended cancellation updates at Fraser Residence Bishopsgate

    Fraser Residence Bishopsgate is open to any guests who need accomodation for work purposes throughout the period of National Lockdown in England.  The Government’s restrictions mean we are not able to accept any leisure guests during this time.

    We are closely monitoring the Centers for Disease Control and Prevention and World Health Organisation’s statements regarding coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. In response to the evolving marketplace conditions, Frasers Hospitality has implemented the following policies for existing and new reservations:
    • Existing Bookings <14nights:

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid up to 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of charges (in accordance with the terms and conditions of the rate booked)

    Bookings made after the 1st May 2020 for any future arrival date(s) – standard product terms, conditions and rate rules will apply

    Terms and conditions applies to direct bookings only.

    •  Existing Bookings >14Nights:

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com  for applicable terms and conditions

    • Postponement Policy <14 nights:

    Unconditional cancellation of any reservation for stays (14 nights or less) till 31 May 2020.

    For peace of mind, if you or your guest/s have booked with us for stays beyond 31 May 2020, you can, if you choose, postpone the stay for up to 12 months, from the original date of arrival if your booking was made on or before the 1st May 2020

    Rates and availability are subject to availability and cannot be guaranteed. Please enquire for the most upto date rates when postponing your booking. 

    For cancellation policies pertaining to long-stay (more than 14 days) bookings, please contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com directly for any revision in your itineraries.

    Policy updated as of the 20th March 2020 

    • Agency & non-direct Bookings

    Hotel by hotel policy applies and all customers/ bookings should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid upto 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of standard charges (in accordance with the terms and conditions of the rate booked)

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Bookings made after the 1st May 2020 for any future arrival date (s) – standard product terms, conditions and rate rules will apply. 

    Country specific travel policies are being updated in accordance with Government Covid19 Guidance.

    Coronavirus (Covid-19) updates when staying at Fraser Residence Bishopsgate London

    In response to Coronavirus (COVID-19), additional safety and sanitisation measures are currently in effect at this property. Fraser Residence Bishopsgate London’s health & safety measures include hand washing hygiene, hand sanitiser dispensers, high level cleaning specifications throughout all guest and common areas as well as back of house.

    Due to Coronavirus (COVID-19), Fraser Residence Bishopsgate London is taking steps to help protect the safety of guests and staff and therefore we request you to practice social distancing during your stay. For the foreseeable future, it is important that we work together to support these efforts. As a result, certain services and amenities may be reduced or unavailable. 

    Please note, that Fraser Residence Bishopsgate London’s housekeeping protocol has changed. The property is providing weekly housekeeping service only for stays of 8 nights +. Short stays will not receive any service during these unprecedented times.

    Fraser Residence Bishopsgate London will not accept cash as a form of payment to stop the spread of cross contamination.

    We accept Key workers at Fraser Residence Bishopsgate London so get in touch at sales.london@frasershospitality.com

    Where can I find the best rates for Fraser Residence Bishopsgate?

    The best rates available on the internet for Fraser Residence Bishopsgate can be found at https://bishopsgate.frasershospitality.com/en. Don't forget to check out https://bishopsgate.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Facilities And Services

    What are the services and facilities offered at Fraser Residence Bishopsgate?

    In addition to 24/7 security and CCTV surveillance, Fraser Residence Bishopsgate, London offers well-appointed serviced apartment residences situated just minutes away from Liverpool Street station and the famous Brick lane, with excellent proximity to London city. For a full list of services and facilities, please visit https://bishopsgate.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided at Fraser Residence Bishopsgate?

    No, there are not fitness facilities at Fraser Residence Bishopsgate. There is a fitness centre located 15 minutes away via walking (Fitness First Liverpool Street station).

    Is internet access provided at Fraser Residence Bishopsgate?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around Fraser Residence Bishopsgate.

    What is the check-in time at Fraser Residence Bishopsgate?

    Check-in time is 4.00pm at Fraser Residence Bishopsgate.

    What is the check-out time at Fraser Residence Bishopsgate?

    Check-out time is 11.00am at Fraser Residence Bishopsgate.

    What time is breakfast served at Fraser Residence Bishopsgate?

    Unfortunately, we do not provide breakfast at Fraser Residence Bishopsgate but there is a café right next door. Please feel free to approach our Front Desk for directions or more details.

    What are the available dining options at Fraser Residence Bishopsgate?

    The well-equipped kitchen at Fraser Residence Bishopsgate provides you with the convenience to cook in your apartment.

    There are also a number of restaurants, cafés and bars via a 2-minute walk on Artillery lane and Bishopsgate.

    Please feel free to approach our Front Desk for directions or more details.

    Are laundry services provided at Fraser Residence Bishopsgate?

    Yes, laundry service is available at Fraser Residence Bishopsgate subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided at Fraser Residence Bishopsgate?

    Only Queen beds are available at Fraser Residence Bishopsgate.

    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Are baby cots and extra beds available at Fraser Residence Bishopsgate?

    Yes, baby cots are provided at Fraser Residence Bishopsgate, subject to availability. Extra beds are not available.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided at Fraser Residence Bishopsgate?

    No, newspapers are not provided at Fraser Residence Bishopsgate.

    Are the residences at Fraser Residence Bishopsgate disabled-friendly?

    Unfortunately, we don't have apartments at Fraser Residence Bishopsgate that are specially catered for wheelchair users. If you require further assistance, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Is on-site parking available at Fraser Residence Bishopsgate and what is the cost?

    On-site parking is not available at Fraser Residence Bishopsgate.

    Is an airport shuttle service provided at Fraser Residence Bishopsgate?

    Unfortunately, airport shuttle service is not available at Fraser Residence Bishopsgate. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of limousine services at Fraser Residence Bishopsgate?

    A limousine service is available at Fraser Residence Bishopsgate and prices will vary subject to airport and size of car required. Please feel free to approach our Front Desk for more details or contact our team at city.london@frasershospitality.com for a quote.

    What are the reception operating hours at Fraser Residence Bishopsgate?

    There is no reception at Fraser Residence Bishopsgate. Please contact the reception of Fraser Residence City, London on +44 (0) 207 220 8600 for any information.

    Is it possible to store my luggage at Fraser Residence Bishopsgate before check-in?

    Yes, it is possible to store your luggage at Fraser Residence Bishopsgate. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to Fraser Residence Bishopsgate?

    Fraser Residence Bishopgate, London is located in the heart of the city and easily accessible on many of London’s various transport services. It is a few minutes walk from Liverpool Street Station, which is served by Central, Circle, Metropolitan, Hammersmith and City lines plus National Rail.

    From London Heathrow Airport, take the Heathrow Express to Paddington, connect to the District or Hammersmith and City line to Liverpool Street.

    From London City Airport, take the DLR to the Bank station and then the Central line to Liverpool Street.

    From Gatwick Airport, take the First Capital Connect to Victoria and then the Circle Line (Westbound) to Liverpool Street.

    How do I reach Fraser Residence Bishopsgate from the airport?

    Directions to Fraser Residence Bishopsgate:

    From London Heathrow, take the Heathrow Express to Paddington, connect to the District or Hammersmith and City line to Liverpool Street.
    From London City Airport, take the DLR to the Bank station and then the Central line to Liverpool Street.
    From Gatwick, the First capital connect to Victoria and then the Circle Line (Westbound) to Liverpool Street.

    Are there any recommended attractions in London near Fraser Residence Bishopsgate?

    London is one of the world’s most vibrant and busiest cities. Some of the attractions near Fraser Residence Bishopsgate include Museum of London, St Paul's Cathedral, London Bridge, Tower of London, Borough Market, Tower Bridge, Columbia Road Flower Market, Shoreditch. and more. For more recommendations, please feel free to approach our Front Desk.

    Where are the closest bank, ATM and exchange office to Fraser Residence Bishopsgate?

    The closest bank to Fraser Residence Bishopsgate is Santander Bank located at 155 Bishopsgate via a 2-minute walk.

    Please feel free to approach our Front Desk for directions or more details.

    Where can I go for shopping near Fraser Residence Bishopsgate?

    Petticoat Lane market is right next door and Spitalfields market is a 5 minute walk away from Fraser Residence Bishopsgate.

    Policies

    What is the cancellation policy for Fraser Residence Bishopsgate?

    The cancellation policy for Fraser Residence Bishopsgate is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    What is the maximum number of guests allowed in each residence type at Fraser Residence Bishopsgate?

    The maximum number of guests by apartment size at Fraser Residence Bishopsgate:

    For Studio Deluxe, the maximum occupancy is 2.

    For One Bedroom Deluxe, the maximum occupancy is 2.

    For One Bedroom Executive, the maximum occupancy is 2.

    For One Bedroom Penthouse, the maximum occupancy is 2.

    For Two Bedroom Penthouse, the maximum occupancy is 4.

    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Is there a supplement for children at Fraser Residence Bishopsgate?

    No, there isn't a supplement for children at Fraser Residence Bishopsgate.

    Are pets allowed at Fraser Residence Bishopsgate?

    Unfortunately, pets are not allowed at Fraser Residence Bishopsgate, London.