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    Frequently Asked Questions

    Where can I find the best rates?

    The best rates can be found on our website or through our reservations department on +44 (0) 207 341 5599 or email

    What kind of services and facilities do you offer?

    We provide impeccable accommodation services, both on short (90 nights and over) and long term basis. Additional services include dry cleaning and laundry, Housekeeping, Taxi services and wireless broadband.

    How do I get to the hotel?

    Fraser Residence Bishopgate is located in the heart of the city and easily accessible on many of London’s various transport services. It is a few minutes walk from Liverpool Street Station, which is served by Central, Circle, Metropolitan, Hammersmith and City lines plus National Rail.

    How to reach the hotel from the airport?

    From London Heathrow, take the Heathrow Express to Paddington, connect to the District or Hammersmith and City line to Liverpool Street.
    From London City Airport, take the DLR to the Bank station and then the Central line to Liverpool Street.
    From Gatwick, the First capital connect to Victoria and then the Circle Line (Westbound) to Liverpool Street.

    Do you provide an internet access?

    Yes we provide a secure and reliable wireless broadband service.

    Where can we eat?

    A number of restaurants, café’s and bars are located within a 2 minute walk on Artillery lane and Bishopsgate.

    How to make the best experience of London?

    Our reception can assist you with any queries that you have about the City. Please dial 200 from your apartment during reception opening times.

    When is the check-in time?

    From 4pm (Early check in is available subject to availability)

    When is the check-out time?

    From 11am (Late check out is available subject to availability)

    Do you serve breakfast?

    We do not serve breakfast but there is café right next door.

    Do you have a laundry room?

    No. You have a washer / dryer in your apartment and we provide a dry cleaning and laundry service.

    Do you have a fitness centre?

    No. There is a fitness centre located 5 minutes walk away (Fitness First Liverpool Street station)

    Where can I go for shopping?

    Petticoat Lane market is right next door and Spitalfields market is a 5 minute walk away.

    Which type of beds do you have?

    Double beds.

    What is your cancellation policy?

    Please contact Reservations on +44 (0) 207 341 5599

    Where can I find the closest bank, ATM and exchange office?

    There is a Nat West bank at the end of Artillery Lane.

    Do you provide newspapers?


    Is there a supplement for children?


    Do you have Suites for persons in wheelchairs?


    Do you accept pets?


    Do you provide extra beds and baby cots?

    We do supply both items. An extra bed is £105 + VAT per week. A baby cot is free of charge.

    Do you provide parking and the cost?

    We do not have an onsite car park but there is one a 5 minute walk away.

    What are the reception opening hours?

    Reception opens from 1pm until 9pm. Out of these hours you can contact our City reception on +44 (0) 207 220 8600.

    Do you provide shuttle service to the airport?

    We do not provide shuttle service but we can organise taxis to take you back and forth.